Welcome to Rock N Reef, we are glad to provide you with all your saltwater aquarium needs. We have been in business since 2009. We operate with little overhead to insure you are getting the best deal and shipping rate. Our goal is to satisfy the customer and their desire as a hobbyist.
Our contact information
By email:
rocknreefhouston@yahoo.com
tinamikenewsome@yahoo.com
By standard mail:
Rock N Reef
11959 Swords Creek Rd
Houston, Texas 77067
By phone:
832-494-6394 Mike
rocknreefhouston@yahoo.com
By email:
rocknreefhouston@yahoo.com
tinamikenewsome@yahoo.com
By standard mail:
Rock N Reef
11959 Swords Creek Rd
Houston, Texas 77067
By phone:
832-494-6394 Mike
rocknreefhouston@yahoo.com
Shipping Information:
We usually ship out within 24-48 hrs(if in stock). We do overnight shipping for livestock via UPS, FedEX, Air Cargo, Lonestar Overnight,etc. We have $55.00 flat rate for overnight shipping in the USA and free shipping if you order $175.00 or more. If you are in the Houston area we will also deliver via our truck(additional fees apply) or free if you order $100 or more(Houston area only). Dead on arrival(DOA), if you receive your livestock and it is dead, call us as soon as you receive your shipment and we will resolve the problem. You must provide us with the time of delivery(shipping invoice) and picture of livestock in shipping bag(must be in bag). We offer a FIVE DAY stay-a-live guarantee that includes replacement of coral/fish but NOT shipping costs.It is your responsibility to contact us within 5 days of delivery of any dead coral/fish. If you do not, this will VOID the guarantee. **Photos are required to validate this offer. **The photos must show the dead coral/fish in a container of water. Once these criteria are met, a credit will be given for the cost of the fish. Shipping charges are not refundable. We will not be responsible for DOAs do to delays by shipping company or mishandled boxes. We carefully package all our products and inspect all packages before shipping. We will work with you and the shipping company to resolve any problems.
Refund, Returns and Cancellation Policies:
We will give you a store credit for any unused items you return(dry goods only). There are no cash refunds unless arrangements are made with us. If you cancel an order, you will be charged a 15%(of total amount) restocking fee.
Frequently Asked Questions:
Q: Can I track my order?
A: Yes, we will provide a tracking number.
Q: I live in the Houston area, how fast can I receive my package?
A: We will make sure you receive your package the same day you order, if we receive your order by 11:30AM and your items are in stock.(delivery fees apply)
Q: What if all my items are not in stock?
A: If all of your items are not in stock, we will contact you to let you know. You will be ask what would you like to do about shipping the items in stock or waiting to fill the order.
We usually ship out within 24-48 hrs(if in stock). We do overnight shipping for livestock via UPS, FedEX, Air Cargo, Lonestar Overnight,etc. We have $55.00 flat rate for overnight shipping in the USA and free shipping if you order $175.00 or more. If you are in the Houston area we will also deliver via our truck(additional fees apply) or free if you order $100 or more(Houston area only). Dead on arrival(DOA), if you receive your livestock and it is dead, call us as soon as you receive your shipment and we will resolve the problem. You must provide us with the time of delivery(shipping invoice) and picture of livestock in shipping bag(must be in bag). We offer a FIVE DAY stay-a-live guarantee that includes replacement of coral/fish but NOT shipping costs.It is your responsibility to contact us within 5 days of delivery of any dead coral/fish. If you do not, this will VOID the guarantee. **Photos are required to validate this offer. **The photos must show the dead coral/fish in a container of water. Once these criteria are met, a credit will be given for the cost of the fish. Shipping charges are not refundable. We will not be responsible for DOAs do to delays by shipping company or mishandled boxes. We carefully package all our products and inspect all packages before shipping. We will work with you and the shipping company to resolve any problems.
Refund, Returns and Cancellation Policies:
We will give you a store credit for any unused items you return(dry goods only). There are no cash refunds unless arrangements are made with us. If you cancel an order, you will be charged a 15%(of total amount) restocking fee.
Frequently Asked Questions:
Q: Can I track my order?
A: Yes, we will provide a tracking number.
Q: I live in the Houston area, how fast can I receive my package?
A: We will make sure you receive your package the same day you order, if we receive your order by 11:30AM and your items are in stock.(delivery fees apply)
Q: What if all my items are not in stock?
A: If all of your items are not in stock, we will contact you to let you know. You will be ask what would you like to do about shipping the items in stock or waiting to fill the order.
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